Last updated: 1 October 2026
Your privacy matters to Birkenhead Health Plus. This policy explains what personal information we collect, why we need it, how we use and protect it, and how you can request access to or correction of your information.
1. Who we are
Birkenhead Health Plus is a New Zealand health and wellness retailer based in Birkenhead, Auckland. In this Privacy Policy, “Birkenhead Health Plus”, “we”, “us” and “our” refer to Birkenhead Health Plus.
For privacy questions or requests about your personal information, please contact us through our Contact Birkenhead Health Plus page.
2. Personal information we may collect
Depending on how you interact with our website, we may collect information such as your name, email address, telephone number, billing and delivery address, order details, account information, messages or enquiries you send to us, and information needed to process and fulfil your order.
We may also receive technical information associated with your use of the website, such as information about your browser, device, IP address, or website activity where this information is collected through website functionality, security measures or cookies.
Please do not provide health information or other sensitive personal information unless it is reasonably necessary for your enquiry or order. If you choose to provide information about your health or circumstances, we will handle it in accordance with applicable privacy requirements.
3. How we collect information
We generally collect personal information directly from you when you use our website, contact us, create or use an account, place an order, request assistance, or otherwise provide information to us.
Where personal information is obtained from another source rather than directly from you, we will handle that collection in accordance with applicable requirements, including the notification requirements that apply to indirect collection of personal information.
4. Why we collect and use your information
We may collect and use personal information for purposes including:
- processing and fulfilling orders;
- arranging delivery and communicating with you about your order;
- responding to questions, requests, returns, refunds or other customer-service matters;
- administering customer accounts where an account is used;
- maintaining and securing our website and preventing misuse or fraud;
- keeping appropriate business, transaction and accounting records;
- meeting legal and regulatory obligations; and
- other purposes that are directly related to the purpose for which the information was collected, or where otherwise permitted by law.
5. Orders, payment and delivery
When you place an order, we need information such as your name, contact details, billing details, delivery address and order information so that we can process and fulfil the order.
Where online payment is available, payment information may be processed by the payment service used at checkout. We do not need to receive or retain full payment-card details where those details are processed directly by the relevant payment provider.
We may provide relevant customer and order information to delivery or fulfilment providers where reasonably necessary to deliver an order or provide a service you have requested.
6. Customer accounts
You may be able to use our website as a guest without creating an account. Where an account is available and you choose to create one, we may store the information associated with that account so that you can access account-related features and order information.
You are responsible for keeping your account credentials confidential and should contact us if you believe your account has been used without authorisation.
7. Cookies and website technology
Our website may use cookies and similar technologies that are necessary for website functionality, security, shopping-cart and checkout functions, account features and remembering certain preferences.
Third-party content or services displayed on the website may also use cookies or similar technologies. Where such services are used, their own privacy and cookie practices may also apply.
You can control or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.
8. Marketing and communications
We may communicate with you about your orders, enquiries, account or other services you have requested.
Where we send promotional or marketing communications, we will do so in accordance with applicable requirements and, where required, with your consent or another lawful basis. You can ask us to stop sending promotional communications.
9. Who we may share information with
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. This may include service providers that help us operate the website, process orders, provide delivery or fulfilment services, maintain systems, provide customer support, or meet legal and regulatory requirements.
We do not sell personal information simply as a commercial product.
We only disclose personal information where permitted or required by law, where it is necessary for a purpose for which the information was collected or a directly related purpose, where you have authorised the disclosure, or in other circumstances permitted by applicable law.
10. Overseas processing
Some service providers used by online businesses may store or process information outside New Zealand. If personal information is disclosed or made available outside New Zealand, we will take the steps required by applicable New Zealand privacy law.
11. Security and retention
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, accounting, legal and regulatory requirements. Different types of information may therefore be retained for different periods.
12. Your privacy rights
Under New Zealand privacy law, you generally have rights to request access to personal information we hold about you and to request correction of information that is inaccurate.
If you want to access or correct your personal information, please contact us through our Contact Birkenhead Health Plus page. We may need to verify your identity before responding to a request.
We will handle privacy requests in accordance with the Privacy Act 2020 and other applicable requirements.
13. If you choose not to provide information
You may choose not to provide personal information in some circumstances. However, information may be necessary to provide particular services. For example, without the information needed to process an order and deliver it, we may not be able to accept, process or deliver that order.
14. Third-party websites and services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and you should review their privacy policies before providing them with personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, information-handling practices or legal obligations change. The latest version will be published on this page with an updated date.
16. Contact us about privacy
If you have a question about this Privacy Policy or want to make a privacy-related request, please contact Birkenhead Health Plus through our Contact Birkenhead Health Plus page.
Birkenhead Health Plus is based in Birkenhead, Auckland, New Zealand.