BIRKENHEAD HEALTH PLUS | CUSTOMER CARE
Returns & Refunds
At Birkenhead Health Plus, we want you to shop with confidence. Whether you visit our Birkenhead store or order online, our friendly team is here to help if something is not right with your purchase.
Contact us as soon as practical so we can review the problem and help arrange the appropriate solution.
Let us know and we will work with you to correct the order.
Contact us before returning anything so we can confirm whether the item is eligible for a change-of-mind return.
Change-of-mind returns
If you have changed your mind about a purchase, please contact Birkenhead Health Plus before sending the item back.
To be considered for a change-of-mind return, products should generally be unused, unopened, in saleable condition and in their original packaging. Some products may not be suitable for return once opened or used because of hygiene, health, safety or product-integrity reasons.
Any approved change-of-mind return may require the customer to cover the cost of returning the item. Original delivery charges are generally not refundable for a change-of-mind return.
Faulty, damaged or incorrect goods
If an item arrives faulty, damaged, incorrect or is otherwise not as expected, please contact us with your order details and a description of the issue.
We may ask for photographs or other information so we can assess the problem efficiently. Depending on the circumstances, an appropriate remedy may include a replacement, repair, refund or another solution available under applicable New Zealand consumer law.
Products with their own guarantee
Some products or brands may include a separate manufacturer or supplier guarantee. Where a specific product guarantee applies, the details shown for that product may provide additional rights or procedures.
A product-specific guarantee does not automatically apply to other Birkenhead Health Plus products.
Before sending a return
Please contact us before posting or couriering an item back. This helps us confirm the correct return instructions and prevents unnecessary delays.
Please include your order details and enough information for us to identify the purchase and understand the reason for the return.
Refund processing
Where a refund is approved, we will arrange it using an appropriate method after the return or issue has been assessed. Processing times can vary depending on the payment method and financial institution.
Your consumer rights
Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded under New Zealand consumer law.
Need help with a return?
Contact our friendly Birkenhead Health Plus team with your order details. We will help you understand the next steps and find an appropriate solution.