Terms & Conditions

1. About Birkenhead Health Plus

Birkenhead Health Plus is a New Zealand health and wellness retailer based in Birkenhead, Auckland. References to “Birkenhead Health Plus”, “we”, “us” and “our” in these terms refer to Birkenhead Health Plus.

If you need help with an order or these terms, please contact us through our Contact page.

2. Using our website

You may use this website for lawful personal shopping and information purposes. You must not misuse the website, attempt to interfere with its operation or security, or use it in a way that infringes the rights of another person.

We may update, improve, suspend or change parts of the website when reasonably necessary.

3. Product and health information

We work to keep product descriptions helpful and accurate, using information provided by manufacturers and distributors where appropriate. Product packaging, ingredients, formulations, appearance and information may change from time to time.

Information on this website is provided for general information and is not intended to replace advice from a doctor, pharmacist or other appropriately qualified health professional. Always read product labels and directions before use. If you have a medical condition, take medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, seek appropriate professional advice.

4. Prices and promotions

Unless stated otherwise, prices displayed on our New Zealand website are in New Zealand dollars (NZD).

We take care to display accurate prices and promotional details. If an obvious pricing, description or technical error occurs, we may contact you before accepting or fulfilling the affected order so the issue can be resolved fairly.

Promotions, discount codes and special offers may be subject to additional conditions, availability and stated promotional periods.

5. Placing an order

Submitting an order through our website is a request to purchase the products in your cart. After receiving an order, we may send an automated acknowledgement or order confirmation.

We may need to contact you if there is a stock issue, pricing error, delivery problem, suspected fraudulent transaction or another reasonable issue affecting fulfilment.

6. Product availability

Stock information is updated as accurately as reasonably possible, but occasionally an item may become unavailable after an order is placed.

If we cannot supply an ordered product, we will contact you and offer an appropriate solution, which may include waiting for stock, changing the item where you agree, or refunding the unavailable item.

7. Payment

Available payment methods are shown during checkout. Orders may be subject to payment authorisation and security checks.

We do not ask customers to send payment-card details by ordinary email.

8. Delivery

Delivery charges, destinations and estimated delivery information are set out on our Delivery & Shipping page.

Delivery estimates are provided in good faith but can be affected by circumstances outside normal delivery operations. If there is a problem with your delivery, please contact us so we can help investigate it.

9. Returns, refunds and faulty products

Our practical return process is explained on our Returns & Refunds page.

Our returns policy does not limit any rights or remedies you may have under applicable New Zealand consumer law.

10. Consumer rights

Where New Zealand consumer laws apply, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, you may have rights and remedies that cannot be excluded by these terms.

Nothing in these Terms & Conditions is intended to contract out of those protections where it would be unlawful to do so.

11. Customer accounts

If you create an account, you are responsible for keeping your login details secure and for providing accurate, current information. Please contact us if you believe your account has been accessed without permission.

12. Communications and marketing

We may send service communications that are necessary to process or support your order, such as order confirmations, delivery information or messages about an issue with your purchase.

Promotional marketing is separate from essential order communications. Where we send electronic marketing, we will provide an appropriate way to unsubscribe or manage your preferences.

13. Intellectual property

The Birkenhead Health Plus website and its original content, branding, layout and materials are protected by applicable intellectual-property laws. Third-party product names, trademarks, images and materials remain the property of their respective owners.

14. Third-party services and links

Our website may contain links to third-party websites or use third-party services to support functions such as payments, delivery, website operation or analytics. Third-party services may have their own terms and privacy practices.

15. Website availability and liability

We take reasonable care in operating the website but cannot guarantee that it will always be uninterrupted or free from technical errors.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control. This does not exclude or restrict liability, rights or remedies that cannot legally be excluded.

16. Privacy

Our collection and handling of personal information is explained in our Privacy Policy.

17. Changes to these terms

We may update these terms when our services, website, business practices or legal requirements change. The version published on this website will apply from its stated effective date.

18. New Zealand law

These Terms & Conditions are governed by New Zealand law. Nothing in this section limits any rights you may have under laws that apply to you and cannot lawfully be excluded.